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Returns & Refund

Here’s the updated return and exchange policy including the damaged product refund clause:

RETURN & EXCHANGE POLICY – PF Fitness Gear

You may return any product purchased from pffitnessgear.com for a refund or exchange within 3 days, as long as the product is unused and in its original packaging. Only products purchased from PF Fitness Gear can be returned through this process.

EASY RETURN:

  • Contact PF Fitness Customer Service via WhatsApp or email to initiate a return.
  • Customers are responsible for return shipping costs.

FAST EXCHANGE:

  • To exchange a product, contact PF Fitness Customer Service on WhatsApp or email with your request.
  • Customers are responsible for the shipping costs associated with returning the product.
  • PF Fitness Gear will not cover shipping charges for the replacement product.

DAMAGED PRODUCT RETURNS:

  • If the product arrives damaged, you can return it.
  • For Refund and Exchange of Damaged product the Customer Must return the damaged product. 
  • The return delivery charges will be paid by the customer.
  • Once we receive the product and verify the damage, we will process a full refund, including the Return Delivery Charges.
  • Customers must contact PF Fitness Customer Service before returning a damaged item.

FULL RETURN & EXCHANGE DETAILS:

  • Refunds will be issued in the original payment method if the product is returned within 7 days of purchase.
  • All returned products must be unopened, unused, and in their original packaging unless they were received damaged.
  • PF Fitness reserves the right to refuse a return request if the item is opened, used, or not in acceptable condition.
  • Customers must return the product to PF Fitness Gear before a refund is processed.
  • PF Fitness Gear is not responsible for lost or missing return packages. Customers should use a tracked shipping method when returning items.
  • No returns or exchanges will be processed without prior approval.
  • Refunds are processed within 5 working days after the returned product arrives at our warehouse.
  • Please allow 3-5 business days for the refund to reflect in your bank account, depending on your bank’s processing time.
  • This policy does not cover normal wear and tear from product use.

HOW TO REQUEST A RETURN OR EXCHANGE?

  • WhatsApp: +1 808 301 1702
  • Email: pffitnessgearofficial@gmail.com
    (Available Monday - Saturday, 8:00 AM - 5:00 PM CST)

Products not purchased through PF Fitness Gear cannot be returned or exchanged. Please contact the original retailer for assistance.