Shipping Policy – PF Fitness Gear

At PF Fitness Gear, we are committed to delivering your orders with efficiency, transparency, and reliability. This policy outlines our shipping procedures, timelines, and important conditions.

1. Order Processing

All orders are processed after payment confirmation and undergo quality inspection and secure packaging.

• Processing time: 1–7 business days
• Processing days: Monday to Friday
  

Once your order is dispatched, you will receive a confirmation email with tracking details.

2. Shipping & Delivery Time

United States

• Free Delivery: 10–12 business days
• Express Delivery: 4–8 business days 

International Orders (if applicable)

• Estimated delivery: 7–14 business days
• Delivery times may vary depending on destination and customs clearance

3. Shipping Charges

• Shipping costs are calculated at checkout based on location and selected shipping method
• Any applicable taxes or duties are calculated during checkout or charged by customs (if applicable)

4. Shipping Carriers

We partner with reliable global carriers to ensure safe and timely delivery:

• UPS
• FedEx
• DHL

The shipping provider is selected based on destination, package size, and service efficiency.

5. Important Notice on Delivery Delays

Due to ongoing global logistics disruptions and airspace limitations in certain regions (including impacts related to the Iran situation), shipping timelines may occasionally be affected.

• International air cargo routes may experience delays
• Delivery timelines may extend beyond standard estimates
• All major carriers (UPS, FedEx, DHL) are currently facing similar constraints

These delays are outside our control, but we ensure all orders are dispatched on time from our end.

6. Order Tracking

• Tracking details are provided once your order is shipped
• Tracking updates may take up to 24 hours to appear
• Customers can monitor delivery progress through the provided tracking link

7. Shipping Address Responsibility

Customers are responsible for providing accurate shipping information at checkout.

• Address changes after order confirmation are not guaranteed
• Orders shipped to incorrect addresses may result in delays or loss
• Additional shipping charges may apply for re-delivery

8. Delayed or Lost Shipments

If your shipment is delayed or shows no movement:

• Please allow up to 5 business days before contacting support
• If marked as delivered but not received:
  • Check nearby locations or neighbors
  • Contact the carrier directly

PF Fitness Gear is not responsible for lost or stolen packages after confirmed delivery.

9. Damaged Items

If your order arrives damaged:

• Report within 7 days of delivery
• Provide your order number and clear photos of the item and packaging

We will review the case and offer:

• Replacement
• Refund

10. Customs & Duties (International Orders)

• Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer
• Delays caused by customs clearance are beyond our control

11. External & Peak Season Delays

Shipping delays may occur due to:

• High order volumes (holidays, promotions)
• Weather conditions
• Carrier disruptions or operational limitations

We always aim to dispatch orders promptly, but final delivery is dependent on third-party carriers.

12. Customer Support

For any shipping-related inquiries, please contact our support team:

• Email: pffitnessgearofficial@gmail.com 
  
• Phone: +1 808-301-1702
• Response Time: Within 24 business hours